Our company

W ater and Sanitation Services Company Abbottabad WSSCA established by Government of Khyber Pakhtunkhwa, registered under section 42 of Companies Ordinance 1984 to provide integrated yet improved drinking water, Sanitation and solid waste management services in district Abbottabad. WSSCA is actually an integration of Public Health Engineering (PHE) and Town Municipal Administration. WSSCA now working in only 4 Urban UC and may enhance its services into other UCs.

Vision & Mission

Our mission is to provide, reliable, affordable, and quality potable water and sanitation services in a manner that fulfils the requirements of people of Abbottabad city and respects the natural environment.
To become the most sustainable utility company, manage our organization and services to meet the present and future challenges exceeding the stakeholders’ expectations.

Our Values

  • Service: Our core purpose is to provide our customers with safe and reliable drinking water and sanitation services, in compliance with regulatory requirements. Our focus is mainly on our customers which is beyond our responsibilities. We believe providing drinking water and sanitation services fairly to all our customers is Ibadah.
  • Accountability: We are the custodian of public funds provided by the government and collected from our customer to provide defined services to them. We manage these funds responsibly, fairly and with integrity and believe that our customers are best served through continuous improvement and value enhancement. We support the provincial government efforts to manage and improve the water quality of our receiving streams.
  • Customer Confidence: We achieve customer confidence through clarity, honesty, and transparency in all communications and work to educate our customers, community partners, and employees on the issues pertinent to responsible water resources management. The organization is committed to community awareness and education of the public.
  • Community engagement: We recognize value of community involvement in resolving their issues with our services. Better services provide an opportunity for their socio-economic development. Frequently we conduct sessions with community for spreading the word of value of water and sanitation.
  • Personnel Dedication: We respect and value the contributions of all our personnel. We encourage employees to increase their professional value through personal growth, expanding their knowledge base and gaining experience within their field. We proactively build a competent, effective, and loyal staff.
  • Environmental Stewardship: We recognize and take seriously the responsibility of managing limited and precious environmental resources that are vital to human life and the economic health of our community. We are committed to safely complying with all applicable regulations to preserve the environment, aesthetic beauty, and economy in and around our service area.
  • Leadership and Continuous Improvement: We champion organizational initiatives that support our vision, set a higher standard for excellence, and are consistently aligned with our values.
  • Long Range Planning and Preparation: We challenge ourselves to meet the evolving needs of the future through foresight, solid and specific planning efforts, and maintenance of organizational flexibility. We prepare for the unforeseen through commitment to safety, security, and emergency preparedness.


The Government of Khyber Pakhtunkhwa (GoKP) has established an independent utility company by the name of Water and Sanitation Services Company Abbottabad (WSSCA). It is registered under Section 42 of the Companies Ordinance 1984 with the Securities and Exchange Commission of Pakistan in September 2015. The rationale for setting up this company is to integrate, under one corporate entity, all drinking water, sanitation, solid waste and storm water drainage management services in Abbottabad city. The GoKP also notified an overall governing body, a 12-member Board of Directors (BoD) as on 17th March 2016.

The company started its operations in April 2017. Before this, Tehsil Municipal Administration (TMA) was providing water and sanitation services in the urban union councils of Abbottabad city. The company was initially created with the mandate to take over water and sanitation services in urban union councils from TMA. In this regard execution of a detailed agreement, Services and Asset Management Agreement (SAMA), was facilitated by GoKP between the Company and the TMA. The SAMA is valid for 20 years from the date of its execution. WSSCA is currently providing its services in TMA’s earlier jurisdiction of 4 urban union councils however, soon the services will be extended to 14 Union Council where much of the area has become almost urban.

Under the SAMA, TMA has loaned to WSSCA all its assets and manpower involved in the services. TMA is also financing, under the agreement, salary and non-salary portion of cost of their assets and manpower. However, the assets and manpower handed over by TMA were not sufficient to fulfil the minimum requirement for satisfactory provision of the services. The Company, therefore, hired additional human resources and acquired more machinery and equipment.


HRD is mainly responsible for the following.

  1. Advise and Assist management to formulate and ensure the implementation of effective human resource strategies, policies, procedures, controls and practices.
  2. Identify hiring need in coordination with the department heads, develop the position descriptions, Recruitment Plan, organizational chart and other recruitment related documents.
  3. Analyse and ensure that the compensation and benefits offered by the Company on different pay scales are equivalent to the market in order to attract, retain and motivate the required talent to help achieve the organization’s mission and objectives.
  4. Organizational transformation and change management in the event of a major organizational change such as introduction of new technology, restructuring etc.
  5. Coordination with the Department Heads and Line Managers for identification of on job and external trainings necessary for employees across the Company for performance of their roles and responsibilities;
  6. Liaise with the department heads and Line Managers for establishment of an effective performance management system and integration of this system with incentives and rewards including increments, promotions, bonuses and succession planning. Establishment of effective performance management system will include development of SMART Key Performance Indicators (KPI’s) in coordination with Department heads and Line Manager for all employees of the Company.
  7. Carrying out periodic performance appraisal of employees in coordination with Department Heads and Line Managers and identification of training needs for performance improvements and development of employees considering the overall business objectives of the Company.
  8. Ensure compliance with applicable labor and employment laws in order to avoid workplace complaints based on unfair employment practices, unsafe working conditions and general dissatisfaction with working conditions.
  9. Regularly monitor the effectiveness of human resource policies to ensure compliance and relevance to the strategic organization needs of WSSP in terms of best practices and personal data management.
  10. Assist WSSP to improve the efficiency and manage the costs of providing services from an HR/people perspective.
  11. Be available for consultation, advice and support to all employees within the Company.

Water Supply Department

Water is a fundamental human need. Each person on Earth requires at least 20 to 50 litres of clean, safe water a day for drinking, cooking, and simply keeping themselves clean. Polluted water isn’t just dirty—it’s deadly. Some 1.8 million people die every year of diarrheal diseases like cholera. Tens of millions of others are seriously sickened by a host of water-related ailments—many of which are easily preventable.

The United Nations considers universal access to clean water a basic human right, and an essential step towards improving living standards worldwide. Water-poor communities are typically economically poor as well, their residents trapped in an ongoing cycle of poverty. Education suffers when sick children miss school. Economic opportunities are routinely lost to the impacts of rampant illness and the time-consuming processes of acquiring water where it is not readily available. Children and women bear the brunt of these burdens.

Water is obviously essential for hydration and for food production—but sanitation is an equally important, and complementary, use of water. A lack of proper sanitation services not only breeds disease, it can rob people of their basic human dignity.

Keeping the above in view water supply in Abbottabad city was handed over to WSSCA to satisfy requirements of community for safe drinking water. The Water Supply Department consists of 110 staff members including Office Staff & Field Staff. There are two systems of water production known as Surface Water System & Ground Water System. The Surface Water System consists of 4 Intakes and a Water Treatment Plant located at Chuna. The Average Daily Production of Water Treatment Plant for Urban Abbottabad is around 2.2 Million Gallons. The Ground Water System consists of 14 functional Tube Wells out of which 7 are for UC Nawansher while the remaining 7 belong to Abbottabad City. The average daily production of these tube wells is around 2.5 Million Gallons. The Water Supply Sections provides around 3.7 Million Gallons of water on daily basis to its 15,000 customers. The Water Supply of Abbottabad City mainly depends upon Surface Water System while for Nawansher, it mainly depends upon Ground Water System. Furthermore, the Surface Water system (Gravity Water) depends upon weather as rainfall turbid the water causing the shutdown of Water Treatment Plant. While the Ground water mainly depends upon availability of electricity.

Media and Communication Department

One can have the greatest business, but without promoting its company and the products it offers, nobody will know it exists. That's where a good media and communications department comes in. Whether a business is at just starting up, an established mid-sized company or a large corporation, having a communications department is vital to getting the word out about the business and what it does.

The communications department may assume your public relations or public affairs department. The department works closely with other departments to ensure it understands the dynamics of your business and the information it needs to communicate. The communications department plays a crucial role in an organization's success.

In corporate communication it is important to establish owns brand, promote your products or services and gain new customers. When done well, corporate communication will not only help to get new customers but will encourage the existing customers to stay loyal to your brand. Corporate communications include social media, media relations, client events and advertising.

Corporate communications goals also include internal company communication. This helps management keep other staff in the know about what’s going on and helps to strengthen the various departments of the company. Internal communications include company newsletters, regular emails and staff team-building events.

Our Media and Communication department is manned by an Assistant Manager under whom a photographer/media editor is also working.