Our company

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W ater and Sanitation Services Company Abbottabad WSSCA established by Government of Khyber Pakhtunkhwa, registered under section 42 of Companies Ordinance 1984 to provide integrated yet improved drinking water, Sanitation and solid waste management services in district Abbottabad. WSSCA is actually an integration of Public Health Engineering (PHE) and Town Municipal Administration. WSSCA now working in only 4 Urban UC and may enhance its services into other UCs.

Vision & Mission

Our mission is to provide, reliable, affordable, and quality potable water and sanitation services in a manner that fulfils the requirements of people of Abbottabad city and respects the natural environment.
To become the most sustainable utility company, manage our organization and services to meet the present and future challenges exceeding the stakeholders’ expectations.

Our Values

  • Service: Our core purpose is to provide our customers with safe and reliable drinking water and sanitation services, in compliance with regulatory requirements. Our focus is mainly on our customers which is beyond our responsibilities. We believe providing drinking water and sanitation services fairly to all our customers is Ibadah.
  • Accountability: We are the custodian of public funds provided by the government and collected from our customer to provide defined services to them. We manage these funds responsibly, fairly and with integrity and believe that our customers are best served through continuous improvement and value enhancement. We support the provincial government efforts to manage and improve the water quality of our receiving streams.
  • Customer Confidence: We achieve customer confidence through clarity, honesty, and transparency in all communications and work to educate our customers, community partners, and employees on the issues pertinent to responsible water resources management. The organization is committed to community awareness and education of the public.
  • Community engagement: We recognize value of community involvement in resolving their issues with our services. Better services provide an opportunity for their socio-economic development. Frequently we conduct sessions with community for spreading the word of value of water and sanitation.
  • Personnel Dedication: We respect and value the contributions of all our personnel. We encourage employees to increase their professional value through personal growth, expanding their knowledge base and gaining experience within their field. We proactively build a competent, effective, and loyal staff.
  • Environmental Stewardship: We recognize and take seriously the responsibility of managing limited and precious environmental resources that are vital to human life and the economic health of our community. We are committed to safely complying with all applicable regulations to preserve the environment, aesthetic beauty, and economy in and around our service area.
  • Leadership and Continuous Improvement: We champion organizational initiatives that support our vision, set a higher standard for excellence, and are consistently aligned with our values.
  • Long Range Planning and Preparation: We challenge ourselves to meet the evolving needs of the future through foresight, solid and specific planning efforts, and maintenance of organizational flexibility. We prepare for the unforeseen through commitment to safety, security, and emergency preparedness.

Company’s Formation and Establishment

The Government of Khyber Pakhtunkhwa (GoKP) has established an independent utility company by the name of Water and Sanitation Services Company Abbottabad (WSSCA). It is registered under Section 42 of the Companies Ordinance 1984 with the Securities and Exchange Commission of Pakistan in September 2015. The rationale for setting up this company is to integrate, under one corporate entity, all drinking water, sanitation, solid waste and storm water drainage management services in Abbottabad city. The GoKP also notified an overall governing body, a 12-member Board of Directors (BoD) as on 17th March 2016.

The company started its operations in April 2017. Before this, Tehsil Municipal Administration (TMA) was providing water and sanitation services in the urban union councils of Abbottabad city. The company was initially created with the mandate to take over water and sanitation services in urban union councils from TMA. In this regard execution of a detailed agreement, Services and Asset Management Agreement (SAMA), was facilitated by GoKP between the Company and the TMA. The SAMA is valid for 20 years from the date of its execution. WSSCA is currently providing its services in TMA’s earlier jurisdiction of 4 urban union councils however, soon the services will be extended to 14 Union Council where much of the area has become almost urban.

Under the SAMA, TMA has loaned to WSSCA all its assets and manpower involved in the services. TMA is also financing, under the agreement, salary and non-salary portion of cost of their assets and manpower. However, the assets and manpower handed over by TMA were not sufficient to fulfil the minimum requirement for satisfactory provision of the services. The Company, therefore, hired additional human resources and acquired more machinery and equipment.

Governance

The company is governed by a Board of Directors nominated and appointed by the GoKP. In general, the board directs, guides and controls the top executives in formulating, implementing, evaluating and controlling objectives, policies and strategies. Below 12 members company’s Board of Directors were notified upon formation of the Company:
  • Secretary, LG, E&RD, Department, Government of Khyber Pakhtunkhwa - (Ex-Officio Non-Executive Director)
  • Secretary, Finance Department, Government of Khyber Pakhtunkhwa - (Ex-Officio Non-Executive Director)
  • Deputy Commissioner, Abbottabad - (Ex-Officio Non-Executive Director)
  • Regional Municipal Officer (RMO) Abbottabad - (Ex-Officio Non-Executive Director)
  • Mr. Tauqir Rehman - (Independent Director)
  • Mr. Rashid Javed - (Independent Director)
  • Mr. Abdul Wahid - (Independent Director)
  • Mr. Raja Sahir Sarwar - (Independent Director)
  • Mr. Sarfaraz Khan Jadoon - (Independent Director)
  • Mr. Zulfiqar Ahmed - (Independent Director)
  • Mr. Muhammad Khalid - (Independent Director)
  • CEO WSSC Abbottabad - (Executive Director)
  • Board of Directors
    Audit committee Chief Executive Officer HR committee Nomination committee Procurement committee Chief Internal Auditor Company secretary

    Departments

    As per the approved organogram, the following departments are operational

    Human Resources Department

    Human Resources is a term used to describe the individuals who comprise the workforce of an organization. Human resource Department is also the name of the function within an organization charged with the overall responsibility for implementing strategies and policies relating to the management of individuals (i.e. the human resource).

    The Human Resources Function includes a variety of activities and key among them is deciding what staffing needs the Company has and whether to hire employees/staff on contract, regular or deputation basis to address the needs, recruiting and training the employees, ensuring they are high performers, dealing with performance issues, and ensuring that the organization’s personnel and management practices conform to various regulations that are in force. Activities also include managing approach to employee benefits and compensation, employee records and personnel policies.
    Manager HR, Admin & Procurement
    Assistant manager HR & Admin Assistant manager Procurement Assistant manager MIS/GIS
    Payroll Officer Store keeper

    Human Resource Function assist management to maximize the performance of employees by providing human resource strategic and operational support. Human Resource Function does not relieve any Line Manager from their direct day-to-day responsibility of managing people but enable them to manage, develop and get the best performance from their people.

    Roles

    HRD is mainly responsible for the following.

    1. Advise and Assist management to formulate and ensure the implementation of effective human resource strategies, policies, procedures, controls and practices.
    2. Identify hiring need in coordination with the department heads, develop the position descriptions, Recruitment Plan, organizational chart and other recruitment related documents.
    3. Analyse and ensure that the compensation and benefits offered by the Company on different pay scales are equivalent to the market in order to attract, retain and motivate the required talent to help achieve the organization’s mission and objectives.
    4. Organizational transformation and change management in the event of a major organizational change such as introduction of new technology, restructuring etc.
    5. Coordination with the Department Heads and Line Managers for identification of on job and external trainings necessary for employees across the Company for performance of their roles and responsibilities;
    6. Liaise with the department heads and Line Managers for establishment of an effective performance management system and integration of this system with incentives and rewards including increments, promotions, bonuses and succession planning. Establishment of effective performance management system will include development of SMART Key Performance Indicators (KPI’s) in coordination with Department heads and Line Manager for all employees of the Company.
    7. Carrying out periodic performance appraisal of employees in coordination with Department Heads and Line Managers and identification of training needs for performance improvements and development of employees considering the overall business objectives of the Company.
    8. Ensure compliance with applicable labor and employment laws in order to avoid workplace complaints based on unfair employment practices, unsafe working conditions and general dissatisfaction with working conditions.
    9. Regularly monitor the effectiveness of human resource policies to ensure compliance and relevance to the strategic organization needs of WSSP in terms of best practices and personal data management.
    10. Assist WSSP to improve the efficiency and manage the costs of providing services from an HR/people perspective.
    11. Be available for consultation, advice and support to all employees within the Company.

    Finance Department

    The department is headed by a Chief Financial Officer who is a qualified finance professional under whom a Deputy Manager and an Assistant Manager are also working. WSSCA billing section headed by a Billing Officer is also working under this department. The department’s overall responsibility is to oversee and provide guidance, instructions that is mandatory to be complied by the personnel employed by the Company while undertaking operational activities related to finance. The company has its own Finance Manual which outlines self-acting standards, providing a clear understanding of responsibilities of finance department staff. The policies and procedures stated in this manual also provide finance department with a reference guide that helps them in understanding the policies and procedures for effective and efficient functioning of their roles and responsibilities.

    Chief Financial Officer
    Deputy manager Finance Assistant manager Finance Billing Officer Office Assisstant

    Projects Departments

    Project Management is a function within an organization that defines the standards for project management. The main purpose of a PD is to make sure that projects and programs are run in a repeatable, standardized way. It is a function that provides decision support information, although it doesn’t make any decisions itself. A PD underpins the project delivery mechanisms by ensuring that all business change in an organization is managed in a controlled way. It has a range of functions, and the services they offer often depend on the maturity of the department and the skills of the people working in the PD. It usually provides.

    • Governance: The PD ensures that decisions are taken by the right people, based on the right information. The governance role can also include audits or peer reviews, developing project and program structures and ensuring accountability at all levels.
    • Transparency: The PD is responsible for providing information and being the single source of the truth. Information should be relevant and accurate to support effective decision-making, and provided to people in a way they can understand.
    • Reusability: The PD facilitates the sharing of knowledge. This stops project teams from reinventing the wheel and makes the PD the central point for lessons learned, templates and best practice.
    • Delivery support: The PD makes it easy for project teams to do their jobs by reducing bureaucracy, providing training, coaching, mentoring and quality assurance.
    • Traceability: The PD also provides the function for managing documentation, project history and organizational knowledge.

    Roles

    PD teams fulfil a variety of functions on a day-to-day basis including:

    • Gathering data about project progress and producing reports.
    • Developing standards and processes.
    • Encouraging (or enforcing where necessary) the use of those standards and processes.
    • Managing resources for projects.
    • Delivering training and mentoring project team members.
    • Managing dependencies across multiple projects.
    • Tracking and managing project benefits

    Our Projects department is headed by a Deputy Manager under whom two Assistant Managers and several Sub Engineers are working.

    Deputy Manager Projects
    Assistant Manager Projects Assistant Manager Plainng Sub Engineers

    Water Supply Department

    Water is a fundamental human need. Each person on Earth requires at least 20 to 50 litres of clean, safe water a day for drinking, cooking, and simply keeping themselves clean. Polluted water isn’t just dirty—it’s deadly. Some 1.8 million people die every year of diarrheal diseases like cholera. Tens of millions of others are seriously sickened by a host of water-related ailments—many of which are easily preventable.

    The United Nations considers universal access to clean water a basic human right, and an essential step towards improving living standards worldwide. Water-poor communities are typically economically poor as well, their residents trapped in an ongoing cycle of poverty. Education suffers when sick children miss school. Economic opportunities are routinely lost to the impacts of rampant illness and the time-consuming processes of acquiring water where it is not readily available. Children and women bear the brunt of these burdens.

    Water is obviously essential for hydration and for food production—but sanitation is an equally important, and complementary, use of water. A lack of proper sanitation services not only breeds disease, it can rob people of their basic human dignity.

    Keeping the above in view water supply in Abbottabad city was handed over to WSSCA to satisfy requirements of community for safe drinking water. The Water Supply Department consists of 110 staff members including Office Staff & Field Staff. There are two systems of water production known as Surface Water System & Ground Water System. The Surface Water System consists of 4 Intakes and a Water Treatment Plant located at Chuna. The Average Daily Production of Water Treatment Plant for Urban Abbottabad is around 2.2 Million Gallons. The Ground Water System consists of 14 functional Tube Wells out of which 7 are for UC Nawansher while the remaining 7 belong to Abbottabad City. The average daily production of these tube wells is around 2.5 Million Gallons. The Water Supply Sections provides around 3.7 Million Gallons of water on daily basis to its 15,000 customers. The Water Supply of Abbottabad City mainly depends upon Surface Water System while for Nawansher, it mainly depends upon Ground Water System. Furthermore, the Surface Water system (Gravity Water) depends upon weather as rainfall turbid the water causing the shutdown of Water Treatment Plant. While the Ground water mainly depends upon availability of electricity.

    Deputy Manager Water supply
    Assistant Manager Maintenance Assistant Manager Operations Chemist Sub Engineers Area Inspectors Lab Assistant Sample Collector

    The Water Distribution System consists of Pumping Stations and Water Tanks located at different areas of the 4 Union Councils. The pumping stations pump the water received from Surface and Ground Water systems to the tanks located at top of the Hills. The main pumping Stations are Aram Bagh for UC Kehal, Band Khoo for Urban City and Jinnah Tank for UC Malakpura. There are around 30 water tanks in the 4 Union Councils including 4 Over Head Reservoirs. There exists around 200 km network of pipelines along with 600 different type of valves installed upon them. There are a total of 15000 water connections in the jurisdiction of WSSCA with 3000 newly provided water connections during last three years.

    Water Quality

    The quality and safety of drinking water is of great concern to WSSCA because of an increased interest in health and environmental quality. The Water Testing Laboratory established in WSSCA Office performs water quality tests on daily basis. The nature of these tests is regular based, private testing and complaint-based testing. On average, 90 to 100 water quality tests are being performed each month. Laboratory team has marked 60 points in the jurisdiction of WSSCA from where samples are taken once a month for testing purposes. The testing at sources like Tube Wells and Water Treatment Plant is also done on regular basis. Till today, around 2700 water quality tests have been performed with more than 80% satisfaction rate.

    Maintenance Works

    Maintenance activities are daily based works carried out at different sites of our jurisdiction. The maintenance works include rectification of pipe leakages, installation of new valves, rectification of old valves, rectification of pumping machineries of tube wells and rectification of transformers installed at tube wells and pumping stations. During last 1 year, we have rectified 841 pipe leakages, 95 old valves, 25 pumping machineries and 9 transformers while 25 new valves were installed. When any complaint is received through Pakistan Citizen Portal, Complaint Cell, direct phone calls or written applications, we ensure to resolve all those complaints in the shortest possible time period.

    Sanitation and Solid Waste Management Department

    Deputy Manager SWM
    Assistant Manager SWM Fleet Supervisor Chief Sanitory Inspector
    Sub Engineers Sanitary Inspectors

    Media and Communication Department

    One can have the greatest business, but without promoting its company and the products it offers, nobody will know it exists. That's where a good media and communications department comes in. Whether a business is at just starting up, an established mid-sized company or a large corporation, having a communications department is vital to getting the word out about the business and what it does.

    The communications department may assume your public relations or public affairs department. The department works closely with other departments to ensure it understands the dynamics of your business and the information it needs to communicate. The communications department plays a crucial role in an organization's success.

    In corporate communication it is important to establish owns brand, promote your products or services and gain new customers. When done well, corporate communication will not only help to get new customers but will encourage the existing customers to stay loyal to your brand. Corporate communications include social media, media relations, client events and advertising.

    Corporate communications goals also include internal company communication. This helps management keep other staff in the know about what’s going on and helps to strengthen the various departments of the company. Internal communications include company newsletters, regular emails and staff team-building events.

    Our Media and Communication department is manned by an Assistant Manager under whom a photographer/media editor is also working.

    Roles

    Typical functions of a communications department include:

    • Managing your website and social media, including working with website developers, posting regular social media updates and engaging with people on your social media channels.
    • Managing blogs, including creating a relevant editorial calendar, writing articles and working with freelancers to create content.
    • Running promotions, either on social media or at physical locations.
    • Holding events, such as continuing education opportunities, networking mixers or an open house.
    • Overseeing media relations, including writing and distributing news releases, responding to media inquiries and maintaining a media kit about your company.
    • Public speaking, including representing your company in public settings and preparing executives to speak at events such as news conferences.
    • Managing marketing materials, including brochures, newsletters and mailers.
    • Finding opportunities for advertising, whether in print, on TV or online.
    • Handling crisis communications when an event threatens public safety or your company’s reputation, such as an accidental death, a toxic spill or layoffs.
    • Creating and implementing an annual communications plan, often in conjunction with other departments.
    • Overseeing internal company communications, including internal announcements and training.

    All of these functions of a communications department help to strengthen the company, brand and marketing efforts. They help make sure everyone in the company is on the same page when it comes to how the company is represented and the public image is built. These functions also build the confidence of clients and customers since they'll know what to expect from the company. The more confidence your clients and customers have, the more likely they are to continue using your products or services.

    Organogram

    The approved Organogram is reproduced below. Apart from the above, an independent Internal Auditor is directly working and reporting the Audit Committee of the BoD.

    Our Timeline

    • 2015Started

      WSSC Abbottabad first Board of Directors were appointed in March 2015
    • 2017Management Hired

      Core management were hired in early 2017.
    • 2017Operations

      WSSC Abbottabad signed Services & Management Agreement with TMA & PHED Abbottabad in April 2017 and started operation.

    Our Achievements

    400

    Human Resources


    2000

    Complaints resolved


    2.5

    Years of services


    3.63

    Mg Water supply daily